Privacy Policy

D&D Home Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website at dd-homeservices.ca or contact us for services.

1. Information We Collect

Information You Provide Directly

• Full name and contact details (phone, email, address)
• Service requests and project descriptions
• Messages submitted through our contact forms
• Email address for newsletter subscriptions

Information Collected Automatically

• IP address and browser type
• Pages visited and time spent on our website
• Referring website or search terms used to find us

2. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and service inquiries
• Schedule and deliver exterior cleaning services
• Send appointment confirmations and service reminders
• Send promotional offers and seasonal tips (only with your consent)
• Improve our website and services
• Comply with legal obligations

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers: Third-party tools we use to operate our business (e.g., form processing, email delivery). These providers are bound by confidentiality agreements.
• Legal requirements: Where required by law or to protect our rights.

4. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. We use cookies for:

• Analytics (understanding how visitors use our site)
• Functionality (remembering your preferences)

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Quote request data is retained for up to 2 years. You may request deletion of your data at any time by contacting us.

6. Your Rights Under PIPEDA

As a Canadian resident, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for marketing communications at any time
• Request deletion of your data (subject to legal retention requirements)

To exercise any of these rights, contact us at info@dd-homeservices.ca.

7. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our contact forms use HTTPS encryption and spam protection.

8. Third-Party Links

Our website may contain links to third-party websites (such as Facebook and Instagram). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

• D&D Home Services
• Email: info@dd-homeservices.ca
• Phone: (519) 502-3905
• Service Area: Kitchener, Ontario, Canada

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.