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Commercial Case Studies

Commercial case studies from Kitchener-Waterloo

D&D Home Services is the trusted commercial cleaning partner for some of the most recognized brands in Kitchener-Waterloo. These case studies document exactly how we operate, the schedules, the standards, and the results our commercial clients count on month after month.

Trusted by Tim Hortons, D&D commercial client RE/MAX, D&D commercial client Boston Pizza, D&D commercial client McDonald's, D&D commercial client Coldwell Banker, D&D commercial client Starbucks, D&D commercial client Moxie's, D&D commercial client

Why commercial buyers choose D&D

Commercial cleaning isn't about a single perfect job. It's about the 48th visit being as sharp as the first. Every case study on this page documents an active, ongoing relationship, not a one-time showpiece. That consistency is what lets property managers, franchise operators, and regional directors stop thinking about their cleaning vendor entirely.

Each engagement is built the same way: a scoped walkthrough, a fixed rotation schedule, a dedicated crew, a $2M commercial general liability policy on file before the first visit, and monthly invoicing with per-location breakdowns for multi-site accounts.

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Case Study Tim Hortons, Kitchener franchise window cleaning case study
QSR / Restaurants Kitchener, ON Monthly

Monthly Window Cleaning for Tim Hortons Kitchener Locations

Zero missed visits in 18 months. Franchise audit passed clean.
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Case Study RE/MAX Waterloo office window cleaning case study
Real Estate Waterloo, ON Bi-Weekly

Bi-Weekly Window Service for a RE/MAX Waterloo Office

Office manager recouped ~2 hours/week of vendor management.
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Case Study Boston Pizza, D&D commercial client
Casual Dining Kitchener-Waterloo Monthly + Seasonal

Full Exterior Refresh for a Boston Pizza KW Location

Patio opens clean on day one. Zero staff-run pressure-washer days since 2024.
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Case Study McDonald's, D&D commercial client
QSR / Fast Food Kitchener, ON Weekly Pre-Open

Drive-Thru & PlayPlace Glass Service, McDonald's Kitchener

5–7 AM pre-open rotation. Zero customer-visible cleaning in 14 months.
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Case Study Coldwell Banker, D&D commercial client
Real Estate Kitchener, ON Bi-Weekly

Brokerage Storefront Glass Program, Coldwell Banker

Agent complaints dropped to zero. Listing-board glass stays client-ready.
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Case Study Chipotle KW window service case study
Fast-Casual QSR Kitchener-Waterloo Bi-Weekly

Bi-Weekly Window Program for a Chipotle KW Location

Customer-comment stream stopped. Per-visit cost dropped 35%.
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Case Study Starbucks KW drive-thru window service case study
Coffee QSR Kitchener-Waterloo Weekly Drive-Thru

Drive-Thru Window + Pickup Glass Service for a Starbucks KW

Drive-thru pane stays photo-ready across the full 7-day cycle.
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Case Study Moxie's KW upscale casual dining window service case study
Upscale Casual Dining Kitchener-Waterloo Bi-Weekly + Monthly Patio

Bi-Weekly Window + Patio Program for a Moxie's KW Location

Vendor-swap conversations ended. Patio season opens on schedule.
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Case Study Charcoal Steakhouse KW upscale dining window service case study
Upscale Steakhouse Kitchener-Waterloo Bi-Weekly + Pre-Service Detail

Bi-Weekly Glass + Pre-Service Detail Program for Charcoal Steakhouse

Entry experience matches the room. Customer comments about glass have stopped.
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Case Study Harley-Davidson dealership showroom glass program case study
Powersports Dealership Kitchener-Waterloo Monthly + Event-Triggered

Showroom Glass + Service-Bay Window Program for a Harley-Davidson Dealership

Zero events opened with degraded showroom glass since engagement start.
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Case Study Perimeter Institute architectural facade window program case study
Research / Institutional Waterloo, ON Semi-Annual + Event Prep

Architectural Glass Maintenance Program for the Perimeter Institute

Full-facade coverage including high-elevation atrium glass. Event days are photograph-ready.
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Case Study Wilson Blanchard property management multi-property program case study
Property Management KW + surrounding Property-Specific

Multi-Property Exterior Program for Wilson Blanchard Property Management

Single account lead, one consolidated invoice, portfolio-level visibility.
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What our commercial clients say

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"The biggest compliment I can give is that I stopped thinking about window cleaning entirely. They show up, it gets done, the invoice is accurate. That's everything we needed."
Office Manager Commercial real estate office, Waterloo
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"We had cycled through three cleaners in a year and a half before we found D&D. Since then, not one missed visit, and our franchise audits have been clean."
Franchise Operator QSR, Kitchener
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"Same crew every visit. That's the whole game. They know the building, they know our schedule, and they get in and out without disrupting anything."
Regional Facilities Lead Casual dining, KW

Have a property that needs consistent care?

If you manage a retail site, restaurant, medical office, dealership, or brokerage in Kitchener-Waterloo, we'll scope the walkthrough, build the rotation schedule, and send the COI before the first visit. No high-pressure sales, just a quote and a plan.

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  2. Share the property details
  3. Review your quote
  4. Arrange the visit
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