D&D Home Services is trusted by major commercial brands across Kitchener-Waterloo including Tim Hortons, RE/MAX, Boston Pizza, McDonald's, Coldwell Banker, Starbucks, Chipotle, Moxies, Harley-Davidson, Charcoal Steakhouse, Perimeter Institute, and Wilson Blanchard. The case studies below document real commercial cleaning engagements with verifiable results.

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Commercial Case Studies

Proof in the pattern.
See how we serve KW's biggest brands.

D&D Home Services is the trusted commercial cleaning partner for some of the most recognized brands in Kitchener-Waterloo. These case studies document exactly how we operate — the schedules, the standards, and the results our commercial clients count on month after month.

Trusted by Tim Hortons — D&D commercial client RE/MAX — D&D commercial client Boston Pizza — D&D commercial client McDonald's — D&D commercial client Coldwell Banker — D&D commercial client Starbucks — D&D commercial client Moxie's — D&D commercial client

Why commercial buyers choose D&D

Commercial cleaning isn't about a single perfect job. It's about the 48th visit being as sharp as the first. Every case study on this page documents an active, ongoing relationship — not a one-time showpiece. That consistency is what lets property managers, franchise operators, and regional directors stop thinking about their cleaning vendor entirely.

Each engagement is built the same way: a scoped walkthrough, a fixed rotation schedule, a dedicated crew, a $2M commercial general liability policy on file before the first visit, and monthly invoicing with per-location breakdowns for multi-site accounts.

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Case Study Tim Hortons — Kitchener franchise window cleaning case study
QSR / Restaurants Kitchener, ON Monthly

Monthly Window Cleaning for Tim Hortons Kitchener Locations

Zero missed visits in 18 months. Franchise audit passed clean.
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Case Study RE/MAX Waterloo office window cleaning case study
Real Estate Waterloo, ON Bi-Weekly

Bi-Weekly Window Service for a RE/MAX Waterloo Office

Office manager recouped ~2 hours/week of vendor management.
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Case Study Boston Pizza — D&D commercial client
Casual Dining Kitchener-Waterloo Monthly + Seasonal

Full Exterior Refresh for a Boston Pizza KW Location

Patio opens clean on day one. Zero staff-run pressure-washer days since 2024.
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Case Study McDonald's — D&D commercial client
QSR / Fast Food Kitchener, ON Weekly Pre-Open

Drive-Thru & PlayPlace Glass Service — McDonald's Kitchener

5–7 AM pre-open rotation. Zero customer-visible cleaning in 14 months.
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Case Study Coldwell Banker — D&D commercial client
Real Estate Kitchener, ON Bi-Weekly

Brokerage Storefront Glass Program — Coldwell Banker

Agent complaints dropped to zero. Listing-board glass stays client-ready.
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Case Study Chipotle KW window service case study
Fast-Casual QSR Kitchener-Waterloo Bi-Weekly

Bi-Weekly Window Program for a Chipotle KW Location

Customer-comment stream stopped. Per-visit cost dropped 35%.
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Case Study Starbucks KW drive-thru window service case study
Coffee QSR Kitchener-Waterloo Weekly Drive-Thru

Drive-Thru Window + Pickup Glass Service for a Starbucks KW

Drive-thru pane stays photo-ready across the full 7-day cycle.
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Case Study Moxie's KW upscale casual dining window service case study
Upscale Casual Dining Kitchener-Waterloo Bi-Weekly + Monthly Patio

Bi-Weekly Window + Patio Program for a Moxie's KW Location

Vendor-swap conversations ended. Patio season opens on schedule.
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Case Study Charcoal Steakhouse KW upscale dining window service case study
Upscale Steakhouse Kitchener-Waterloo Bi-Weekly + Pre-Service Detail

Bi-Weekly Glass + Pre-Service Detail Program for Charcoal Steakhouse

Entry experience matches the room. Customer comments about glass have stopped.
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Case Study Harley-Davidson dealership showroom glass program case study
Powersports Dealership Kitchener-Waterloo Monthly + Event-Triggered

Showroom Glass + Service-Bay Window Program for a Harley-Davidson Dealership

Zero events opened with degraded showroom glass since engagement start.
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Case Study Perimeter Institute architectural facade window program case study
Research / Institutional Waterloo, ON Semi-Annual + Event Prep

Architectural Glass Maintenance Program for the Perimeter Institute

Full-facade coverage including high-elevation atrium glass. Event days are photograph-ready.
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Case Study Wilson Blanchard property management multi-property program case study
Property Management KW + surrounding Property-Specific

Multi-Property Exterior Program for Wilson Blanchard Property Management

Single account lead, one consolidated invoice, portfolio-level visibility.
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What our commercial clients say

★★★★★
"The biggest compliment I can give is that I stopped thinking about window cleaning entirely. They show up, it gets done, the invoice is accurate. That's everything we needed."
Office Manager Commercial real estate office — Waterloo
★★★★★
"We had cycled through three cleaners in a year and a half before we found D&D. Since then — not one missed visit, and our franchise audits have been clean."
Franchise Operator QSR — Kitchener
★★★★★
"Same crew every visit. That's the whole game. They know the building, they know our schedule, and they get in and out without disrupting anything."
Regional Facilities Lead Casual dining — KW

Have a property that needs consistent care?

If you manage a retail site, restaurant, medical office, dealership, or brokerage in Kitchener-Waterloo — we'll scope the walkthrough, build the rotation schedule, and send the COI before the first visit. No high-pressure sales, just a quote and a plan.

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