Why Kitchener-Waterloo Homeowners Choose D&D Home Services

There are a lot of exterior cleaning companies serving Kitchener-Waterloo. We're not going to pretend otherwise. What we will do is tell you clearly and honestly who we are, how we operate, and what makes us different — so you can decide for yourself whether we're the right fit for your home.

Our Story

D&D Home Services is a local Kitchener-Waterloo company, founded and operated by David and Devon — a father and son who live and work in this community. We started the business by focusing on what we knew best: gutter cleaning, which David had been doing professionally for years before we formalized the company.

We grew through word of mouth in Kitchener and Waterloo, adding window cleaning, pressure washing, and soft washing as customers asked for those services from a crew they already trusted. We added eavestrough installation, gutter guards, driveway sealing, and snow removal as we built the experience and equipment to do each service right. Every expansion came when we were ready — not when it was just opportunistic.

We're not a franchise. We're not a call centre that dispatches subcontractors. When you call D&D Home Services, you speak to us directly. When the crew shows up at your home, they're our crew — trained by us, accountable to us, carrying our insurance and WSIB coverage. That accountability structure matters when something goes wrong, and occasionally things go wrong in any business.

We've served thousands of homeowners across Kitchener, Waterloo, Cambridge, and Guelph. Most of our customers are people who found us through Google or a neighbour's recommendation, had a good experience, and have been booking with us year over year since. That repeat customer relationship is the real measure of whether a service company is doing its job right.

What Makes Us Different

We'll be direct about what sets us apart from our competition in this market:

We're local and accountable. Our owners live in this region. Our phone number goes directly to us — not to a call centre, not to a booking platform, not to a franchise coordinator. When there's a problem, you talk to the owner. That's a different accountability level than most exterior cleaning companies.

We don't subcontract. Every job D&D performs is done by our own trained, insured, WSIB-covered crew. Some exterior cleaning companies in the KW market take on more work than they can handle and subcontract to crews whose training, insurance coverage, and quality standards they don't control. We don't do this. If we can't fit you into our schedule, we'll tell you that honestly rather than filling your slot with a subcontracted crew.

We price honestly. We give written, itemized quotes. We don't use bait-and-switch pricing (low quote, high invoice). We don't offer "today only" pressure-sale discounts. Our quotes reflect the actual scope we'll deliver, and our invoices match our quotes. If something unexpected comes up on a job — a blocked downspout that requires extra work, fascia damage that changes the eavestrough installation scope — we call you before proceeding, not after.

We respond quickly. Same-day response to all quote requests during business hours (Monday–Saturday, 7AM–7PM). We know that when you're making scheduling decisions, waiting three days for a callback means making a different choice. Responsive communication is something we take seriously.

Our Service Standards

Every D&D Home Services job is performed to the following standards, without exception:

• Arrive on time: We confirm appointments 24 hours in advance and arrive within the agreed window. If there's a delay (weather, previous job running long), we call ahead.
• Protect your property: We pre-wet landscaping before soft washing, we use surface protection on driveways when unloading equipment, and we clean up completely before leaving.
• Do the job completely: We don't skip sections of gutters because they're awkward to access. We don't rush the final downspout flush. We do the job the same way whether the customer is home or not.
• Report what we find: If we notice a gutter pulling away from the fascia, a cracked downspout, or a section of siding that looks like it needs attention, we let you know. This isn't an upsell — it's what a professional should do when they're working on your home.
• Leave it cleaner than we found it: All debris is removed and disposed of, the perimeter is rinsed down, equipment marks are cleaned up. Your property should look better after we've been there, not just "cleaned" with a mess left behind.

Fully Insured and WSIB-Compliant

D&D Home Services carries $2 million in general liability insurance covering all services and all locations we work in. This protects you as a homeowner in the event of any property damage during a job.

We maintain full WSIB coverage for all team members. This is non-negotiable for us — it protects our workers and it protects you from potential liability if a worker is injured on your property. You can verify our WSIB clearance at any time at wsib.ca by searching for D&D Home Services.

We're registered with the Ontario business registry and carry all required business licenses for operating in Kitchener, Waterloo, Cambridge, and Guelph. Our operations comply with the Ontario Environmental Protection Act requirements for cleaning chemical handling and runoff management.

These aren't checkboxes we completed reluctantly — they're the foundation of operating a legitimate business that takes care of its customers and its team.

What Our Customers Say

We have 200+ verified Google reviews with a consistent 5-star rating. We're proud of this, but we're more proud of what the reviews actually say — because the pattern tells you more than the star rating does.

What customers consistently mention in our reviews: timely communication, crew showing up as scheduled, work done thoroughly and completely, honest assessment of issues found, and easy payment process. These are the operational basics that should be standard in any home service company but often aren't.

We've had a small number of less-than-perfect experiences over our years in business — every company has. What we're proud of is how we've handled them: responding directly, returning to address the issue, and in cases where we couldn't fully resolve a problem to the customer's satisfaction, doing what was right regardless of whether we technically "had to."

If you want to read our reviews, find us on Google Maps by searching "D&D Home Services Kitchener." We don't cherry-pick which reviews to showcase — all our Google reviews are publicly visible, good and not-so-good.

"We started this company to do one thing well: show up when we said we would, do the job right, and treat every customer's home like it was our own. That's still the standard. Everything else follows from it."

— David, D&D Home Services Co-Founder

Our Service Area

D&D Home Services serves the full Waterloo Region and surrounding communities, including:

If your community isn't listed, call us at (519) 502-3905 and we'll tell you honestly whether we serve your area. We'd rather give you a straight answer than have you wait for a quote that won't materialize.

Get in Touch

The best way to start is a free quote. We'll walk your property (in person or via a brief video call if you prefer), ask the questions we need to ask, and give you a written, itemized quote with no pressure and no expiry.

You can reach us by:

• Phone / text: (519) 502-3905
• Online: Contact form on our website
• Hours: Monday–Saturday, 7AM–7PM

We look forward to earning your trust.

D&D Home Services TeamExterior Cleaning Experts

D&D Home Services is Kitchener-Waterloo's trusted exterior cleaning company serving Kitchener, Waterloo, Cambridge, and Guelph.